Dispute resolution
At Centric Lending Services we aim to exceed your expectations. If we do not achieve that we'd like to know about it. We take very seriously any feedback from our clients, and it is an important part of the process we use to make continuous improvements to the way we do business. We have in place an Internal Dispute Resolution Process that, in the unlikely that you wish to make a complaint, is designed to assist you having your complaint resolved promptly.
First point of contact:
Complaints officers
Judith Fiander
Ph: 02 9250 1466
Lynden Sharpe
Ph: 02 9250 6581
The Complaints officers are senior people in our business. They have the necessary authority to make decisions and reach a resolution with you.
We are proud of the service we offer our clients. It is very unlikely you will ever need this information but we think it important to advise that if we were unable to resolve a dispute through our Internal Dispute Resolution Process you may contact the Credit Ombudsman Service Limited (COSL) at:
PO Box A 252
Sydney South NSW 1235
Level 7, 287 Elizabeth Street
Sydney NSW 2000
Ph: 1800 138 422 (consumers) or 02 9273 8400 (direct)
Fax: 02 9261 2798
http://www.cosl.com.au