Support and Complaints
We are committed to providing you with the highest possible standards of service. If you are dissatisfied, we want to rectify the issue.
How to make a Complaint
Complaints resolution is a priority for us. If you have any concerns regarding our financial products and services, staff or the handling of a complaint, please contact us using any of the details below. Alternatively, you can contact your Financial Adviser to raise a complaint.
Centric IDPS, Centric IDPS 2 and Centric Super
1300 223 687 (toll free) or +61 3 9133 4795
PO Box 446 Flinders Lane VIC 8009
Centric Capital Managed Funds
+61 2 9250 6500
Level 24, 1 O’Connell Street, Sydney NSW 2000
We will promptly acknowledge receipt of the complaint and communicate a response no later than 30 calendar days after receiving it, however, for Centric Super different timeframes apply.
Note: We can arrange for an interpreter to help you with understanding the policy and complaints requirements in your preferred language, subject to the availability of translator(s). Simply ask our staff for an interpreter when you call us.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) of which Centric Capital is a member. AFCA provides a fair and independent financial services complaint resolution that is free to consumers.
Australian Financial Complaints Authority (AFCA)
1800 931 678 (free call)
GPO Box 3, Melbourne VIC 3001
Please refer to Centric Capital’s Complaint’s Management Policy for further information.